Question 1

How do I stop my pump blocking?

Accepted Answer

A fountain can stop working if excessive debris gets caught in the fountain’s pump. Debris such as leaves, algae and animal matter will obstruct and clog a pump if the debris is not removed from the water. Owners of ponds and pool surrounds can prevent their fountains from becoming clogged up by using a pond filtration system that strains debris. This system is how dirt, leaves and debris are filtered out of the water to help to keep it clean. It works by sucking in the water, cleaning it, and then pushing the filtered water back out into the pond or pool surround.
Another solution that can be used separately or in conjunction with a filtration system is to use a pump mesh/shield, that can be purchased relatively inexpensively from an aquatic specialist. One example of this is the versatile Oase Pump Shield, which is a large plastic mesh bag which you can use to house your pump. The bag measures 500mm x 500mm and is made from strong, wildlife-friendly plastic with a small 1.5mm mesh size to prevent small particles or creatures such as newts, tadpoles and fish fry from becoming trapped. It is suitable for most filter and fountain pumps, and can easily be fitted and removed.

Question 2

When should I drain down/empty my fountain?

Accepted Answer

Freezing conditions can cause serious damage to your water feature, in particular the electric pump. For this reason, it is important that water features are properly prepared for the onset of severe winter weather.
Although all Haddonstone water features are frost resistant, they still require protection from freezing water. Ideally, water should be drained off before winter every year and not replaced until the following spring, when any risk of hard frost has passed.
Haddonstone also offer a range of Luxury Fountain Covers. Please speak to one of the team to discuss your options.
If you are unable to fully drain down a fountain, other measures must be taken to ensure the water does not freeze solid in the bowl. For example, during mild periods of frost, a tennis ball placed in a fountain bowl may prove sufficient. This is particularly important for Wall Bowl and Trough fountains. Alternatively, smaller fountains can be emptied using a sponge before covering to prevent them refilling with rainwater.
The winter is also the ideal time to dismantle the pump for a thorough clean.  Any limescale should be scrubbed off using a mild detergent, paying particular attention to the impeller/rotor.

Question 3

How can I stop the water in my water feature turning green?

Accepted Answer

We recommend regularly and thoroughly cleaning your water feature or fountain to prevent algae build-up. For best results, clean monthly, especially during the summer or if your water feature is situated in full sun.
Algae growth develops in water features when naturally occurring nutrients, caused by plant and fish waste, are exposed to light.
An algaecide can be added to your water feature or fountain after cleaning, to prevent significant algae growth.

Water Feature Accessories

Clear Water – AquaActiv PondClear 500ml

Protect against Algae Phosless Direct 500ml

Pump Cleaner -AquaActiv PumpClean 500 ml

Algae Control – AquaActiv AlGoUniversal 500ml

Brass Rose Jet (optional)

Luxury Fountain Protection Cover – Small

Pump Housing

Luxury Fountain Protection Cover – Medium

Pump Housing

Luxury Fountain Protection Cover – Large

Arcadian Pebble Bowl Support

Jubilee Pool Surround Liner inc cable gland

Helpful Tips

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